Today, IT is relied upon to support a broad spectrum of users and business services in an enterprise. As these organizations look to fulfill their charter, the IT service
management (ITSM) solution in place can either be an invaluable ally or a persistent liability.
This guide examines the unprecedented demands IT organizations must
contend with and details the specific capabilities organizations should demand to address their needs, giving IT decision makers the insight they need to make the
right ITSM decision.