Whether you’ve embraced it or not, mobile is already part of your business. Gone are the days when IT support was provided by phoning the help desk. Gone are the days when help desk agents had the best answer to every technology question. Gone are the days when business users went to IT first to resolve IT issues. To remain relevant, IT must think like the business. IT must reinvent itself and become more of a technology advisor and less of a technology traffic cop.
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