Moving Service Management to SaaS

In areas such as sales force automation and customer relationship management, cloud-based computing services have become the norm—and substantially improved the economics, capabilities, and efficiencies customers have realized. Today, organizations can enjoy similarly substantial benefits by migrating their IT service management functions to a Software-as-a-Service model.

This paper shows how CA Cloud Service Management enables organizations to make the most of this opportunity by providing a servicemanagement solution with a breakthrough in time.