Moving Service Management to SaaS

Key Challenges—and how CA Cloud Service Management helps address them:
In areas such as sales force automation and customer relationship management, cloud-based computing
services have become the norm—and substantially improved the economics, capabilities, and efficiencies
customers have realized. Today, organizations can enjoy similarly substantial benefits by migrating their IT
service management functions to a Software-as-a-Service model.

This paper shows how CA Cloud Service
Management enables organizations to make the most of this opportunity by providing a service
management solution with a breakthrough in time.