The Role of the User Experience in Video Conferencing

“Video is the new voice.” So goes the thinking in many organizations today, where employees are increasingly working remotely from home offices, satellite offices, client sites and the road. But even as companies grow increasingly virtual—and increasingly global—they continue to see budget cuts that limit travel and demand a clear return on investment from any new technology deployment. Enter video conferencing, which boosts productivity, cuts costs, decreases cycle times, speeds decision-making, and ultimately impacts the bottom line.