The Forrester Wave™: Desktop – Videoconferencing, Q3 2013

There are four major categories of desktop videoconferencing solutions: consumer applications, unified communications (UC) clients, video pure plays, and webconferencing. In Forrester’s 60-criteria evaluation, we identified the 10 most significant software providers in three of those categories — Avaya, Blue Jeans Network, Cisco Systems, IBM, IOCOM, LifeSize, Microsoft, PGi, Polycom, and Vidyo — and researched, analyzed, and scored their products. Another report, the Forrester Wave on webconferencing, evaluates solutions whose feature set prioritizes sharing content and offers videoconferencing as a secondary feature. This report details our findings about how well the evaluated products fulfill our criteria and where they stand in relation to each other to help the collaboration leadership team select the right solution for the company’s environment.