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Customers Embrace Every Form of Service Available. It’s almost shocking that our 2013 research revealed that today’s consumer is almost ambivalent when it comes to customer service channels; this generation of shoppers simply wants service their way. Of course, some customers have a preference for one channel over another, but it appears that’s born out

The e-tailing group has had the good fortune to participate in the growth of eCommerce over the last 16 years, and is just as thrilled to witness the power and possibility of mobile devices given their growing importance for both consumers and retailers. There are new dynamics in play simultaneously, and many of the trials