Whether you’ve embraced it or not, mobile is already part of your business. Gone are the days when IT support was provided by phoning the help desk. Gone are the days when help desk agents had the best answer to every technology question. Gone are the days when business users went to IT first to
This document discusses how self-service cloud provisioning can serve as a pragmatic customer-centric approach for managing the proliferation of public and private clouds. It discusses customer expectations, critical success factors, and key metrics required for a successful implementation of such an offering.
IT departments have a huge opportunity to make their enterprises more agile, cost efficient and competitive by embracing the opportunities available through the proliferation of mobile devices and the near-ubiquity of connectivity.
Decision makers at many organizations question the investments made in IT. This is often because they don’t fully understand the value delivered by IT service management (ITSM) or by compliance with recommended best practices such as those defined by the IT Infrastructure Library or ITIL®. This often pressures CIOs to demonstrate the value of IT
Your organization, like every other, must grow to survive, and is dependent upon its IT infrastructure to do that. Your organization, like every other, is also dependent upon some custom-built applications, since none can survive or grow by relying solely on unmodified off-the-shelf solutions. And custom applications require IT guidance and resources to be built,
This white paper explores how SaaS has fundamentally changed the economics for ITSM by reducing or removing maintenance, internal resource, and infrastructure costs.
The IT department has traditionally been the central nervous system of a company—the brain that powers the entire organization. IT has always been in control of software and systems, and responsible for keeping those systems and associated processes consistent, steady and reliable. But times are changing for IT.
Traditionally, IT Asset Management (ITAM) systems have seldom lived up to their potential. This has not stopped organizations from pursuing the dream of having a centralized system to house all the data and provide functionality to support the entire IT asset lifecycle. There is simply too much to gain by controlling inventory, avoiding massive unplanned
How many helpdesks do you have in your business right now? How many IT service management tools, or versions of the same business application is your organization using right now? If the answer to any of these is greater than one, your organization may be operating with a handicap that hinders agility, responsiveness and competitive
IT — It’s the backbone of the modern enterprise, not just another function within it. For businesses to continue to succeed in an increasingly technology-dependent world, CIOs must assume a strategic leadership role and drive change throughout the enterprise. Driving business strategy is not an entirely new role, but it is an added responsibility to