Whitepaper

Five Habits of Highly Successful Practitioners

Whether it’s New York Stock Exchange or Netflix, Samsung or Salesforce.com, companies of all kinds have embraced the design practice known as Continuous Delivery. Continuous Delivery is a development discipline in which software can be released to production at any time. It’s about building a development and release pipeline where early feedback, automated build and

Getronics Case study – Empowering worldwide collaboration while saving 80% on conferencing

With a history that extends over 125 years, Getronics is a leading information and communications technology (ICT) services group that employs approximately 4,000 people in 13 countries worldwide. Their complete portfolio of integrated ICT services for large enterprise and public sector markets helps them lead the Getronics Workspace Alliance, which provides customers with a consistent

Guidebook – join.me by LogMeIn

join.me by LogMeIn provides conferencing services to support presentations, sales demos, and online collaboration use cases. By speaking with join.me customers, Nucleus found that the ease of use for end users and administrators led to increased adoption, improved business productivity, and IT efficiencies. Also, join.me’s low pricing relative to functionality resulted in significant cost savings.

PRIORITISING THE LIVE CHAT OPPORTUNITY

The e-tailing group has had the good fortune to have monitored chat over the past 5 years where our views on this technology have been shaped by real chats with real retailers and consumer research that we have conducted jointly with BoldChat as they have taken a leadership role through their annual Live Chat Effectiveness

LIVE CHAT EFFECTIVENESS

Customers Embrace Every Form of Service Available. It’s almost shocking that our 2013 research revealed that today’s consumer is almost ambivalent when it comes to customer service channels; this generation of shoppers simply wants service their way. Of course, some customers have a preference for one channel over another, but it appears that’s born out

MERCHANTS SEEK MOBILE MASTERY

The e-tailing group has had the good fortune to participate in the growth of eCommerce over the last 16 years, and is just as thrilled to witness the power and possibility of mobile devices given their growing importance for both consumers and retailers. There are new dynamics in play simultaneously, and many of the trials

Perceptive Software – Solutions for Accounting + Financials

Through a combination of leading process and content management products, industry expertise and proven success, Perceptive Software solutions are uniquely qualified to deliver immediate efficiencies in any area across the department and enterprise. Our solutions help organisations capture, process and collaborate on important documents and content, protect data integrity and access precise information at the

Web dSignShop SaaS – The Best Sign-Printing Software Available in THE CLOUD

Through a combination of leading process and content management products, industry expertise and proven success, Perceptive Software solutions are uniquely qualified to deliver immediate efficiencies in any area across the department and enterprise. Our solutions help organisations capture, process and collaborate on important documents and content, protect data integrity and access precise information at the