A practical “how-to” guide for creating mobile enterprise programs with help from partners. The proliferation of mobile devices, along with an increasingly global and remote workforce that demands instant access to corporate resources, has created a tremendous need for mobile enterprise programs. These programs encompass the infrastruc-ture, technologies and policies that enable employees and other
How CA Cloud Service Management speeds deployment and time to value: For years, many support teams have been hamstrung by their traditional service desk platforms, which require complex, time-consuming coding for virtually every aspect of customization. This complexity makes it costly and difficult for support organizations to adapt—and places an increasingly substantial burden on the
Service management platforms have a vital role to play, but in most organizations, they’re not living up to expectations—delivering far too much complexity and cost, and far too little business value and time savings. This proves true even in organizations that have migrated to new solutions in recent years. This paper outlines why legacy service
Over the past 15 years, we’ve seen generations of service management platforms come and go—but many critical limitations persist. Consequently, IT organizations, and the businesses they serve, suffer from a lack of agility, poor service levels and high costs. This paper offers a look at the obstacles of prior generations of service management platforms, and
For the managed services provider (MSP), service desk capabilities play a critical role in the level of service that customers receive and in the degree to which those services are delivered efficiently and profitably. In short, the service desk can make the difference between a service provider’s success or failure. This paper offers some key
Key Challenges—and how CA Cloud Service Management helps address them: In areas such as sales force automation and customer relationship management, cloud-based computing services have become the norm—and substantially improved the economics, capabilities, and efficiencies customers have realized. Today, organizations can enjoy similarly substantial benefits by migrating their IT service management functions to a Software-as-a-Service
Once considered just another cost center, support is showing its value and taking a more prominent role as a trusted business advisor. Emerging from the Wings: For internal support centers, the message coming from the overall business is clear: You need to demonstrate your business value. Outsourcing, managed services and cloud-based solutions that didn’t exist
IT services are all about people, and the people’s most precious resource is time. They want to be more productive, but service management tools haven’t always helped. CA Cloud Service Management is a leap forward, a powerful but flexible solution that is built for speed—rapidly accelerating time-to-value where other SaaS solutions fall short. With CA
Die Herausforderung für den Mittelstand: Ein unsichtbarer Sturm fegt durch die Landschaften aus veralteten IT-Systemen, überholten Informationsmanagement-Prozessen und unbeweglichen fachübergreifenden Datenbanken – und zerstört sie. Dieser Sturm heißt Big Data. Überall in Europa sind mittelständische Unternehmen überfordert mit der Menge und Vielschichtigkeit der Informationen und haben damit zu kämpfen, diese Herausforderung zu meistern. Wie sie
Ensure a successful transition to Windows Server 2012 R2 from Windows Server 2003 with Dell Software: With the release of Microsoft Windows Server 2012 R2, many organizations have started to evaluate the benefits and challenges of making the transition to the new platform. This is especially true for those still running Windows Server 2003 —