Traditionally, IT Asset Management (ITAM) systems have seldom lived up to their potential. This has not stopped organizations from pursuing the dream of having a centralized system to house all the data and provide functionality to support the entire IT asset lifecycle. There is simply too much to gain by controlling inventory, avoiding massive unplanned
How many helpdesks do you have in your business right now? How many IT service management tools, or versions of the same business application is your organization using right now? If the answer to any of these is greater than one, your organization may be operating with a handicap that hinders agility, responsiveness and competitive
IT — It’s the backbone of the modern enterprise, not just another function within it. For businesses to continue to succeed in an increasingly technology-dependent world, CIOs must assume a strategic leadership role and drive change throughout the enterprise. Driving business strategy is not an entirely new role, but it is an added responsibility to
IT departments and the organizations they serve can reap dramatic benefits by codifying and automating unique processes through the development of custom applications. These applications can lower costs, improve agility, quicken time to value, give IT greater control,and bolster productivity throughout IT and among enterprise users.
Just before the turn of the 21st century, IT faced one ofits biggest challenges: the Y2K scare. The idea of diving in and unraveling what CIOs called “spaghetti code” was an unprecedented task. Who knew then that the effort would look relatively simple compared to dealing with today’s “spaghetti everything”?
IBM Integrated Managed Infrastructure services help organizations drive growth by reducing downtime, scaling operations, and improving application availability. The net result is reduced complexity through enhanced management of a multivendor and increasingly virtualized environment.
In 1970, Edgar Codd published the paper, “A Relational Model of Data for Large Shared Data Banks,” essentially inventing the relational database and setting the stage for the likes of Oracle and IBM to create the multi-billion dollar Relational Database Management System (RDBMS) industry. Shortly after, Larry Ellison founded Oracle, IBM revolutionized the retail industry
Continuous Delivery is rapidly becoming the new normal for software development. Adoption rates are soaring. However, our survey data suggests that definitions of Continuous Delivery vary. Some respondents view Continuous Delivery as automation related, while others see it as related to continuity, time, or process. Respondents perceive faster time to market and better quality of
Through a combination of leading process and content management products, industry expertise and proven success, Perceptive Software solutions are uniquely qualified to deliver immediate efficiencies in any area across the department and enterprise. Our solutions help organisations capture, process and collaborate on important documents and content, protect data integrity and access precise information at the
The role of customer service is one that is valued and well understood by many organizations. However, making the leap from correlating customer service activities with overall performance results to investing in strategies that deliver top-notch results is increasingly becoming a key differentiator. Top performing businesses have long understood the financial ramifications of a satisfied