Mobility is transforming enterprises at an unprecedented rate with the continued proliferation of smart devices, explosive development of mobile apps and increased access to work files. Employees are empowered by their organizations to be more productive at any time and from anywhere, adopting policies for Bring Your Own Device (BYOD) and even allowing the use
More businesses than ever are confronting how to fully embrace mobile devices beyond their executive and sales teams. This guide describes twelve best practices for Mobile Device Management (MDM). The first eight principles are the essentials that every organization needs to adopt. The last four are advanced practices that will help take your organization to
The rapid proliferation of mobile devices entering the workplace feels like divine intervention to many IT leaders. It’s as if a voice boomed down from the mountain ordering all of the employees you support to procure as many devices as possible and connect them to corporate services en masse. Bring Your Own Device (BYOD) was
Here are seven questions you should answer as you roll out new mobile capabilities. It is common for discussions of BYOD to begin with concerns about security, or to focus on managing the vast amounts of data that these additional devices generate. But the BYOD 3 IBM Software discussion reaches beyond security to encompass a
A practical “how-to” guide for creating mobile enterprise programs with help from partners. The proliferation of mobile devices, along with an increasingly global and remote workforce that demands instant access to corporate resources, has created a tremendous need for mobile enterprise programs. These programs encompass the infrastruc-ture, technologies and policies that enable employees and other
How CA Cloud Service Management speeds deployment and time to value: For years, many support teams have been hamstrung by their traditional service desk platforms, which require complex, time-consuming coding for virtually every aspect of customization. This complexity makes it costly and difficult for support organizations to adapt—and places an increasingly substantial burden on the
Service management platforms have a vital role to play, but in most organizations, they’re not living up to expectations—delivering far too much complexity and cost, and far too little business value and time savings. This proves true even in organizations that have migrated to new solutions in recent years. This paper outlines why legacy service
Over the past 15 years, we’ve seen generations of service management platforms come and go—but many critical limitations persist. Consequently, IT organizations, and the businesses they serve, suffer from a lack of agility, poor service levels and high costs. This paper offers a look at the obstacles of prior generations of service management platforms, and
For the managed services provider (MSP), service desk capabilities play a critical role in the level of service that customers receive and in the degree to which those services are delivered efficiently and profitably. In short, the service desk can make the difference between a service provider’s success or failure. This paper offers some key
Key Challenges—and how CA Cloud Service Management helps address them: In areas such as sales force automation and customer relationship management, cloud-based computing services have become the norm—and substantially improved the economics, capabilities, and efficiencies customers have realized. Today, organizations can enjoy similarly substantial benefits by migrating their IT service management functions to a Software-as-a-Service