Configuration, Not Coding

How CA Cloud Service Management speeds deployment and time to value:
For years, many support teams have been hamstrung by their traditional service desk platforms, which require complex, time-consuming coding for virtually every aspect of customization. This complexity makes ...

Moving Service Management to SaaS

Key Challenges—and how CA Cloud Service Management helps address them:
In areas such as sales force automation and customer relationship management, cloud-based computing services have become the norm—and substantially improved the economics, capabilities, and efficiencies customers ...

Stepping Into the Spotlight

Once considered just another cost center, support is showing its value and taking a more prominent role as a trusted business advisor.

Emerging from the Wings:
For internal support centers, the message coming from the overall business is clear: You need to demonstrate ...

CA Cloud Service Management

IT services are all about people, and the people’s most precious resource is time. They want to be more productive, but service management tools haven’t always helped. CA Cloud Service Management is a leap forward, a powerful but flexible solution that is built for speed—rapidly ...